FAQ

🚖 Do you provide pick-up and drop-off service? How much does it cost?

Yes, we do! Our CatoraTaxi service is available for grooming and boarding customers.

• Pick-up time: 8:00 AM – 10:00 AM

• Drop-off time: 6:00 PM – 8:00 PM

• Pricing: Charges vary based on your location. Please contact our team for an exact quote.

• Minimum charge is RM5.

😾 My cat is very aggressive. Can I still send my cat for boarding or grooming?

Boarding: We highly recommend consulting your vet before boarding an aggressive cat. Aggressive behavior may indicate high stress, which can lead to depression or refusal to eat. To ensure the cat’s well-being, we may decline boarding if we believe it’s unsafe or harmful for your pet.

Grooming: If your cat shows signs of aggression during grooming, our groomer will assess whether it is safe to proceed. You will only be charged for services that have been completed (e.g., nail trimming or bath).
If the behavior poses a danger to the groomer (e.g., biting or intense aggression), Catorameow reserves the right to refuse service.

🤒 If my cat is sick, can I still send it for grooming or boarding?

Unfortunately, we only accept healthy cats for both grooming and boarding. This is to ensure the safety and well-being of all cats in our care.
Our hotel rooms, grooming tools, and facilities are thoroughly cleaned and sanitized before each session. As part of our commitment to safety, we ask that cat owners do the same and only bring in healthy cats.

💳 What types of payment are accepted at Catorameow?

We accept:

• Cash

• Debit/Credit Cards

• Bank Transfer

🐾 How do I register for a Catorameow membership?

Membership can be registered in-store. Just let our staff know at the counter.

• Membership fee: RM5 (lifetime)

As a member, you enjoy:

• Reward points system:

  • Earn 1 point for every RM1 spent

  • Redeem 100 points for RM1
    Please note: No discounts are offered on grooming or boarding services, but you can use your points for future redemptions.

What is the difference betweeen basic grooming and medicated grooming?
The difference is the type of shampoo we used. Usually, basic grooming is suitable for normal skin condition whereas medicated grooming is for cats with flea/lice/fungus or any other skin related issues. You may consult with our professional groomer when sending your cats to Catorameow.

What is a degreaser treatment?
Degreaser treatment is specially designed to remove the most difficult stains, whiten yellowing areas, deal with stud tail, ear wax and ear medicine, tar from the beach, sap from trees, excessive grease and oil on the coat – even skunk musk. With degreaser treatment your pet’s coat will be cleaner, lustrous, full of body and grease-free.

What are included in the basic/medicated grooming package?
1) Nail Cutting
2) Paws Fur Trimming
3) Ear, Eyes & Nose Cleaning
4) Degreaser (if required)
5) Shampoo (Normal/Flea/Fungus)
6) Conditioner
7) Hair Revitalizer & Anti-Static Spray
8) Blow Dry

How long does it takes for one grooming session? When should I pick-up my cat?
Grooming duration varies. We expect roughly around 2-3 hours for every cats. Once grooming is done, our staff will notify you via Whatsapp / phone call.

Is there any other info I need to be aware of before sending my cat for grooming?
If your cat has any type of allergies, behavior issues or medical conditions (such as but not limited to epilepsy/seizures, diabetes, arthritis, heart conditions, asthma, separation anxiety, flu etc.), it is extremely important that you make the groomer at Catorameow aware of any medical & behavioral issues so that we can take the necessary steps to ensure your cat’s utmost safety and comfort while they are under our care (especially for senior cats aged 7 years old and above).

Can I stay at the shop to watch my cat grooming?
As part of SOP during this pandemic crisis, we do not allow cat parents to stay at the shop more than half an hour.

When do I have to pay when sending my cat for boarding?
Full payment upon check-in. If there are any other add-ons during boarding, payment shall be made during check-out.

What is the check-in and check-out time?
Our recommended check-in & check-out time is 10AM – 12PM. If you are not able to do it within this timing, please inform our staff. Any check-in & check-out should be BEFORE 6PM.

Can I check-in early (before 10AM)?
Yes, no problem. However checking in before 10.00AM will incur an additional boarding fee of RM10. Please inform our staffs in advance so we can plan ahead the schedule.

Is there any extra fee if I check-out after 12PM?
Yes, there is. Checking-out after 12:00PM will begin normal day-care rates of RM1.50 per hour. For example, if you pick-up your cat at 6PM, the charge will be RM1.50 x 6 hours = RM9/room.

Do I need to add flea treatment before boarding if my cat is fully indoor?
Yes, as part of our flea prevention; deflea is a must, there is no exception whether your cat is indoor or outdoor. If your cat has already been applied with flea spot-on treatment just recently WITHIN 1 month of boarding date and has a proper record (stamp by vet or brand sticker) in the healthcard, please let our staff know.

My cat has been vaccinated but I lost the healthcard. Can I still send my cat for boarding?
The healthcard is compulsory for boarding as this is the only way to proof whether your cat has been vaccinated or not. Most veterinary clinics keep vaccine record in their system nowadays. If you don’t have a healthcard, you can contact the clinic and ask them to provide any black & white proof so we can proceed further.

My cat has been fully vaccinated but it is not updated annually. Is this acceptable?
Unfortunately we only accept cats with a proper vaccination record. Please ensure that your cat vaccination is updated before boarding.

Can I bring stuffs such as toys, blanket, and beds?
Sure, no problem! In fact, we highly recommend you to bring your cats favorite items so they can feel at home and more comfortable during their stay! Please check with our staff regarding the sizing to make sure your items can fit in the hotel room.

Is there any playtime during boarding?
Yes, there is. Usually we will let your cat roam around the shop while our staff do room cleaning. Playtime will depends on your cats personality, most of the time we will try to use toys to play with your cat. But do note that some cats prefer their “me-time” alone and love to explore around, so we will let them walk freely. Playtime duration is around 15 – 30 minutes per room. We only let one room to go out at a time. We do not let your cat mix with other cats as there are chances that they might fight.

Do you accept baby/kitten for boarding?
We only accept vaccinated kittens.

What happen if my cat is sick during boarding?
Please understand that Catorameow staffs are not veterinarians and do not have backgrounds in animal medicine. If during your cat’s stay we observed any abnormal conditions such as vomit, diarrhea, flu, or any other illness, we will inform you immediately and consult with the vet. We will then let you know what the vet recommends. If we need to bring your cats to the vet, all medical & transportation fee shall be charged during check-out.

Can I bring wet food for boarding?
Sure, no problem. But please bring wet food in small cans or pouches (less than 85g) because we do not have refrigerator to keep opened wet food. As wetfood can turn bad after few hours, we recommend bringing kibbles (dry food) over wet food.